Privacy policy
We are pleased that you are interested in our offers and would like to inform you here about the collection, use and processing of your personal data.
Why is my data collected?
We use the data provided by you that is required to fulfill and process the offers you have requested and the agreements made with you in accordance with Art. 6 para. (1) ff. of the General Data Protection Regulation (GDPR). Personal data is transmitted to the relevant service providers in corresponding third countries to fulfill the travel contract.
What data is collected and what happens to it?
Personal data such as surname, first name, street and house number, zip code, place of residence, date of birth, language, nationality, gender, e-mail address, telephone numbers or allergies or food preferences are only stored by us if their details are required and necessary for the provision of the requested services. This occurs when you request a quote from us, want to find out about our products via our contact forms, order a catalog, subscribe to our newsletter or book a trip.
Where is my data processed?
Your data is processed by Sprachcaffe in the EU. To the extent permitted by law, data processing also takes place in other European countries. The transfer of personal data to the relevant service providers (e.g. airlines, language schools, host families, insurance companies, hotel operators or supervisors) in corresponding third countries is necessary in order to fulfill the contractual agreements made with you.
Will my data be passed on to third parties?
If you have decided to book with Sprachcaffe, your data will be passed on to the necessary service providers such as airlines, language schools, host families, insurance companies, hotel operators or supervisors as well as to units within the Sprachcaffe organization. We also pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for sending documents, emails or catalogs. In order to process payments, we pass on the necessary payment data to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the payment service selected by you during the ordering process.
Can I obtain information about my stored data?
You can request information free of charge about the scope, origin and recipients of the stored personal data and the purpose of the storage, as well as request the correction, deletion or restriction of the processing of your data. Please send your request in writing to the address below.
How long will my data be stored?
Your data will be stored in accordance with the travel, tax and commercial regulations of the legislator. This is done in order to be able to check any claims made by third parties and to comply with information obligations.
What is "conversion tracking" and how is it used?
If you have reached our website via a Google ad, an affiliate ad or an email, Google AdWords will store a cookie on your computer. It is not possible to identify you personally.
The information collected using the conversion cookie is used to compile statistics about our conversion rate. This means that we find out how many users have come from a Google ad, an affiliate ad or via an email and have taken up an offer from Sprachcaffe via our website.
If you do not wish to participate in the tracking process, you can deactivate the cookies for conversion tracking by setting your browser to block cookies from the relevant domain:
Google Adwords: googleadservices.com
Sprachcaffe: sprachcaffe.com
Use of cookies
We use cookies for certain services. These are small text files that are stored on your computer. This allows us to recognize when you repeatedly visit websites from the same computer. We only use cookies for the purpose of obtaining information about the use of our website and for statistical purposes. The data records do not contain any personal information. They are not combined with any personal data provided by you.
You have the option of setting your browser so that these cookies are not stored in the first place or that the cookies are deleted at the end of your Internet session. Please note, however, that in this case you may not be able to use all the functions of our website. You can find information on browser settings at: www.sicherdigital.de/sicher-surfen
Additional personal data, such as your name, address, telephone number or e-mail address, will not be collected unless you provide this information voluntarily.
Online chat service
On our website, you have the option of using our online chat service free of charge and in real time. Cookies are set for this purpose, which enable your use of the website to be analyzed. The profile data is not linked to any other information about your person.
Data protection notice from Google
This website uses Google Analytics, a web analysis service provided by Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
On individual websites, we use Google Maps to display maps, locations and for route planning. Google Maps is operated by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By embedding Google Maps, your IP address is transmitted directly to Google and a cookie is stored as soon as you visit such a website.
You can find out more about data processing by Google at any time at www.google.de/intl/de/policies/privacy and object to this.
You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: tools.google.com/dlpage/gaoptout
As an alternative to the browser plugin, you can click here to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie will be stored on your device. If you delete your cookies, you must click the link again.
Facebook plug-ins
On some of our websites, we use plug-ins from the social network facebook.com, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").
When you access a web page on our website that contains such a plug-in, a connection to the Facebook servers is established and the plug-in is displayed on the website via a message to your browser. This tells the Facebook server which of our websites you have visited. If you are logged in to Facebook as a member, Facebook assigns this information to your personal Facebook user account. When using the plug-in functions (e.g. clicking the "Like" button, posting a comment), this information is also assigned to your Facebook account, which you can only prevent by logging out before using the plug-in.
The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options to protect your privacy can be found in Facebook's data protection information: www.facebook.com/policy.php
If you are a Facebook member and do not want Facebook to collect data about you via our website and link it to your membership data stored on Facebook, you must log out of Facebook and delete any cookies before visiting our website.
Use of data for email advertising
Use of data for email advertising without newsletter registration and your right to object: If we receive your email address in connection with the sale of a service and you have not objected to this, we reserve the right to regularly send you offers for similar products to those you have already purchased from our range by email. You may receive occasional product recommendations, information on current offers or our newsletter from us by e-mail. Our aim is to draw your attention to products that may be of interest to you based on your most recent inquiries or bookings. Of course, your data will be treated confidentially and will not be passed on to third parties who are not connected with the products and services of our company. unsubscribing from e-mail advertising is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter, without incurring any costs other than the transmission costs according to the basic rates.
Can I revoke the use of my data?
You can also withdraw your consent to the collection, processing and use of your personal data by us at any time. Please also contact frankfurt@sprachcaffe.de for this purpose.
Changes to our data protection provisions
We reserve the right to change our security and data protection measures as soon as this becomes necessary due to technical developments. In such cases, we will also adapt our data protection information accordingly. Please therefore refer to the latest version of our privacy policy.
Data protection officer & complaints:
If you have any questions or concerns about data protection, please contact our data protection officer:
Simon Wismeth
c/o Sprachcaffe Reisen GmbH
Gartenstr. 6
60594 Frankfurt
Phone: +49 69 6109120
Email: privacy@sprachcaffe.com
If you have a complaint regarding the use of data, you can also pass this on to the data protection officer. If the data protection officer is unable to help you, you can complain about the handling of your data to the competent supervisory authority:
Hessian Data Protection Officer,
P.O. Box 3163,
65021 Wiesbaden
www.datenschutz.hessen.de
E-mail: poststelle@datenschutz.hessen.de
Responsible for data protection:
Sprachcaffe Sprachschule GmbH
Gartenstrasse 6
605964 Frankfurt am Main
Phone: +49 69 61091234
Fax: +49 69 6031395
E-mail: frankfurt@sprachcaffe.de
Responsible managing directors: Alberto Sarno, Marcello Sarno
Register court: Amtsgericht Frankfurt am Main
HRB 40069
Further information about the company can be found in the imprint.